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O.S.S. Operatore Socio Sanitario - Healthcare Operator for international students |
The Healthcare Operator (OSS – Operatore Socio Sanitario) is currently one of the most sought-after professions for a quick entry into the job market.
An essential figure for the physical and psychological well-being of patients, the Healthcare Operator works in collaboration with other healthcare professionals in a multi-professional context.
It has the skills to work:
- in the healthcare sector, in hospitals, local health units, and clinics, alongside nurses;
- in the social sector, in residential care homes, nursing homes, day centers, and housing communities, under the responsibility of the social worker.
- at the assisted person's home.
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Programma didattico: |
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Psychology and the difference between psychology and psychiatry
The "pillars" of the help relationship: emotions and communication
The help relationship
The help relationship in various work areas (residential, day, home, hospital)
The target audience (children, adolescents, the elderly, disabled, terminal patients, families)
Grief processing (Elisabeth Kubler Ross)
Stress and burnout
Frustration, anxiety, and stress and coping strategies
Managing sexuality (how to address and manage it in different users)
Disability and handicap
Psychological disorders in childhood and adolescence. For each pathology, short pharmacological notes and how to modify communication based on the problem will be reported
Psychopathologies in adults. For each pathology, short pharmacological notes and how to modify communication based on the problem will be reported
Psychotic disorders (schizophrenia, dissociative disorders, affective and bipolar disorders). For each pathology, short pharmacological notes and how to modify communication based on the problem will be reported
The organization of psychiatric services
Addictions: for each pathology, short pharmacological notes and how to modify communication based on the problem will be reported
The AIDS patient: specifically, the communication to be used
The terminal patient: specifically, the communication to be used and the most appropriate behavior that the caregiver should adopt
Practical part: the clinical cases related to the different types discussed in light of the help relationship will be discussed. The cases will also be analyzed based on what the caregiver expects, what is observed, what their tasks are, and the risks for the patient and the caregiver.
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Definition of care
- The competencies of the caregiver in satisfying primary needs (needs analyzed by M. Cantarelli and Maslow) and in the differential analysis of the degree of autonomy
Assessment scales of autonomy: Barthel, ADL, IADL
Care planning: reception and observation, data collection and transmission methods, implementation of the planned goals, evaluation
Recording data in documents: handovers, forms.
Knowledge of health documentation.
Hospitalization and reception in the ward
Need for rest: preparation of the environment, bed, and person
Need for movement: assistance during walking, checking gait, balance, shoes worn, and environmental safety
Fall risk factors: interventions on the person and environment
Assistance to the bedridden person
Assistance during meals
Notes on enteral nutrition: feeding through nasogastric and percutaneous endoscopic gastrostomy tubes
Need for urinary elimination: characteristics of urine and related alterations
Need for bowel elimination: characteristics and related alterations of feces, monitoring of bowel movements
Recognition of signs and symptoms related to worsening
The single emergency number (NUE)
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Introduction to practical assistance |
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Review of medical documentation; knowledge of relevant records regarding OSS competencies
Remaking of empty and occupied bed
Assisting a bedridden person
Procedures for feeding
Aids for elimination and their use.
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|
Hospital activity and specialized care units.
The functions of a urinary catheter.
Cardiovascular activity, respiratory activity, thermoregulation: recognition of signs and symptoms related to alterations of vital functions.
Pain assessment: observation of the person, knowledge of pain location and possible radiation, mode of manifestation.
Consciousness assessment: the AVPU scale and recognition of alterations.
Grief processing (Elisabeth Kuble Ross)
Assisting a person with diabetes.
Methods for collecting biological samples for laboratory tests.
Assisting a person with a urostomy and enterostomy.
Disability and handicap
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Practical basic assistance for OSS |
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Viewing and understanding of different types of urinary catheters and collection bags.
Procedure for measuring vital parameters and related tools.
Procedure for measuring capillary glucose and related tools.
Knowledge of containers for collecting biological samples.
Viewing and understanding of collection bags for urostomies and enterostomies.
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|
Artificial nutrition: definition and purpose.
Electrocardiogram: purpose of the investigation.
Perioperative assistance.
Preoperative phase: welcoming and preparation for surgical intervention in relation to internal protocols and type of intervention.
Postoperative phase: monitoring of vital parameters and pain, assessment of consciousness, evaluation of blood loss and diuresis, prevention of early and late complications
Simple dressings: definition and purpose.
Health emergency: hospital services (DEA), territorial services (AREU)
Intra and extra-hospital triage.
The single emergency number (NUE) and activation of basic and advanced rescues.
Emergency management in the department, equipped cart, defibrillator.
BLSD (basic life support and defibrillation): the necessary techniques to support vital parameters.
Airway obstruction: partial and total obstruction.
Traumatic injuries.
Stroke: recognition of signs with CSS and NIHSS evaluation scales
ALS: onset symptoms of the disease
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Advanced practical assistance |
|
Performing simple dressings: materials and procedures
Collaboration with the nurse in positioning a nasogastric tube.
Viewing gastrostomy tubes and their location.
Placing electrodes for performing an electrocardiogram.
Airway clearance maneuvers (interscapular blows and Heimlich maneuver).
External chest compressions on the mannequin and artificial ventilation with Ambu bag and oropharyngeal cannula.
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Dietetics and Food Hygiene |
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Definition of Ethics, Morals and Bioethics
Ethical Committees and the National Bioethics Committee
The concept of health
Human and patient rights: Alma Ata Conference 1978; Ottawa Charter 1996
Global Health Declaration 1998
Universal Declaration of Human Rights
European Charter of Fundamental Rights
European Charter of Patient Rights
Professional Deontology and Ethics
The deontological code and analysis of the deontological codes of the nurse and doctor
Ethical principles
The process for making ethical choices
Problem solving
Informed consent
Professional secrecy
Containment
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Briefs on pharmacology: definition of drug, active ingredient, excipients
Classification of drugs
Pharmacovigilance and drug adverse reactions
Principles to be respected before therapy is started
General principles to be respected before therapy is administered. The 6G rule
Collaboration of the OSS in helping with drug administration through inhalation (aerosol, puff, including oxygen therapy and anesthesia) oral, enteral (including the execution of micro-enemas and collaboration in enema practice) sublingual, topical, percutaneous, ear, eye drops, ointments, transdermal drugs
Help with oral, rectal, sublingual, percutaneous, inhalation (aerosol and puff) administration: advantages and disadvantages, different pharmaceutical forms, administration methods (environment, material, person, operator)
Oxygen therapy definition, general principles, devices, surveillance
Surveillance of intravenous infusion therapy (including blood transfusions)
Preservation of drugs, the leaflet, characteristics of pharmaceutical cabinets and pharmacy rooms
Procurement, preservation, control of drugs
Toxicology and poisoning notions
Experiments and therapeutic persistence
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Environmental and domestic hygiene |
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Definition of hygiene and health
Definition of primary, secondary and tertiary prevention.
Definition of microclimate: factors that influence and control methods of the microclimate (spoiling and pollution factors of the environment)
Definition of microbiology
Definition of infectious disease
Grief processing (Elisabeth Kubler Ross)
Personal protective equipment; use of gloves
Different types of hand washing
Concepts of sanitization, sanitization, disinfection and sterilization
Definition of disinfectant, antiseptic, detergent and methods for proper use and preservation of disinfectants
Phases of material preparation for sterilization and means
Classification of waste and medical waste
Hospital unit
Domestic accidents
Operator role in domestic accidents: the telephone number of the territorial Emergency/Urgency service and the behaviors to adopt
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Environmental hygiene practice |
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Remaking a free bed
Remaking an occupied bed (with patients with symptoms and medical-surgical problems)
Social and antiseptic hand washing
Arterial Blood Pressure Measurement
Heart Rate Measurement
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|
Definition and purpose of hygiene.
The integumentary system and its functions: skin, mucous membranes, and skin appendages
Observing alterations in the characteristics of the skin: color, tension, hydration, sensory perception, local temperature, integrity.
-
Introduction to hygiene care as a care need.
-
Objectives of hygiene care and person assessment: age, individual needs, degree of autonomy.
The hygiene care cart: materials, aids, products.
-
The hygiene care environments: the ward room, bathroom and shower, assisted bathroom.
Partial hygiene care, descriptive procedures in various body regions.
Total hygiene care: bed bath, bath, shower, preoperative antiseptic hygiene.
-
Clothing and appearance care.
-
Dressing of people with special disabilities
Pressure injuries.
-
Prevention measures.
-
The terminal stage, assistance to the dying person.
-
Care of the body: hygiene care, removal of aids, dressing, respect for privacy.
|
|
|
Personal Hygiene Practice |
|
Hygiene interventions on various body regions: knowledge of procedures and materials and their use.
Hygiene of the bedridden person and change of bed linen.
Sequence of actions in total hygiene care.
Hygiene in the presence of medical devices (catheters, probes, cannulas).
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Introduction and platform management
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Legislation and Labor Law |
|
Art. 32 of the constitution;
L. 833/1978 National Health Service;
D.lgs. 502/1992 reform;
D.lgs. 229/1992 TER reform;
Health programming tools;
LEA;
Lombard socio-health service Maroni law;
Socio-health organization;
ASL-ATS-ASST-AO;
Walfare social state;
Third sector;
L.194/78 abortion;
L 180/78 involuntary hospitalization;
L 104/92 disabled persons;
L. 328/2000 community services;
Palliative care and pain management;
Labor Law
Notions, sources, and evolution of labor law;
Employment contracts;
Subordinate work;
Workplaces;
Performance and work;
Powers or obligations of the employer;
Compensation;
Fornero Law and Jobs Act;
Resolution of the employment contract, just cause and justified reason termination, protection and procedure regulation;
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Profile of the OSS/ASA and the instituting resolution of the figure
The professional figure
The service network: access modalities to structures (how to request access, who to address)
Formal and informal service network
The caregiver
Administrative, organizational, and care services
The role of the municipality as a provider of social services
Vouchers and Coupons
PAI
PEI
Protected discharges
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The history of psychology (brief mentions: structuralism, Gestalt psychology, psychoanalysis, behavior psychology, cognitivism, systemic)
Dynamic processes: need, motivation, emotion, affection
Empathy
Personality
Discrimination and prejudice
Communication and its aspects
The group and its needs
The dimensions of the group
The sense of belonging
The work group: activities, needs, goals, method, leadership
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Rehabilitation
Anatomy and Physiology Overview
Kinesiology and Ergonomics
Immobilization Syndrome and its Consequences
Patient Assistance (nursing and handling)
Pathological Conditions of Greatest Interest
Respiration
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|
Management of Different Types of Patients
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|
Principles of Postural Reeducation
Exercises for the Prevention of Postural and Professional Disorders
Deeper Study of Previously Treated Pathologies
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|
Practical Postural Prevention |
|
Self-Treatment and Prevention Techniques
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Historical Legislation
Art. 2087 c.c.
Reference Law on Safety (D.Lgs. 81/2008)
Safety Subjects: worker, employer, manager, supervisor, RSPP, MC, RLS
The DVR
Periodic Meeting
Concepts of prevention, protection, risk and damage
Accident, occupational disease
Workplaces
Equipment
PPE and Collective Protection Devices
Safety Signage
Risks: biological, chemical, load handling, electrical, stress related
Emergency Management (fire and first aid)
Privacy
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Comparison of the internship experiences during the course
Revision and in-depth study of the main subjects presented during the course
Guidelines for preparing the thesis
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Prezzo del corso: |
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2700 €
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Iscriviti online |
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Modalità di acquisto:
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Programma didattico: |
|
|
Psychology and the difference between psychology and psychiatry
The "pillars" of the help relationship: emotions and communication
The help relationship
The help relationship in various work areas (residential, day, home, hospital)
The target audience (children, adolescents, the elderly, disabled, terminal patients, families)
Grief processing (Elisabeth Kubler Ross)
Stress and burnout
Frustration, anxiety, and stress and coping strategies
Managing sexuality (how to address and manage it in different users)
Disability and handicap
Psychological disorders in childhood and adolescence. For each pathology, short pharmacological notes and how to modify communication based on the problem will be reported
Psychopathologies in adults. For each pathology, short pharmacological notes and how to modify communication based on the problem will be reported
Psychotic disorders (schizophrenia, dissociative disorders, affective and bipolar disorders). For each pathology, short pharmacological notes and how to modify communication based on the problem will be reported
The organization of psychiatric services
Addictions: for each pathology, short pharmacological notes and how to modify communication based on the problem will be reported
The AIDS patient: specifically, the communication to be used
The terminal patient: specifically, the communication to be used and the most appropriate behavior that the caregiver should adopt
Practical part: the clinical cases related to the different types discussed in light of the help relationship will be discussed. The cases will also be analyzed based on what the caregiver expects, what is observed, what their tasks are, and the risks for the patient and the caregiver.
|
|
|
|
Definition of care
- The competencies of the caregiver in satisfying primary needs (needs analyzed by M. Cantarelli and Maslow) and in the differential analysis of the degree of autonomy
Assessment scales of autonomy: Barthel, ADL, IADL
Care planning: reception and observation, data collection and transmission methods, implementation of the planned goals, evaluation
Recording data in documents: handovers, forms.
Knowledge of health documentation.
Hospitalization and reception in the ward
Need for rest: preparation of the environment, bed, and person
Need for movement: assistance during walking, checking gait, balance, shoes worn, and environmental safety
Fall risk factors: interventions on the person and environment
Assistance to the bedridden person
Assistance during meals
Notes on enteral nutrition: feeding through nasogastric and percutaneous endoscopic gastrostomy tubes
Need for urinary elimination: characteristics of urine and related alterations
Need for bowel elimination: characteristics and related alterations of feces, monitoring of bowel movements
Recognition of signs and symptoms related to worsening
The single emergency number (NUE)
|
|
|
Introduction to practical assistance |
|
Review of medical documentation; knowledge of relevant records regarding OSS competencies
Remaking of empty and occupied bed
Assisting a bedridden person
Procedures for feeding
Aids for elimination and their use.
|
|
|
|
Hospital activity and specialized care units.
The functions of a urinary catheter.
Cardiovascular activity, respiratory activity, thermoregulation: recognition of signs and symptoms related to alterations of vital functions.
Pain assessment: observation of the person, knowledge of pain location and possible radiation, mode of manifestation.
Consciousness assessment: the AVPU scale and recognition of alterations.
Grief processing (Elisabeth Kuble Ross)
Assisting a person with diabetes.
Methods for collecting biological samples for laboratory tests.
Assisting a person with a urostomy and enterostomy.
Disability and handicap
|
|
|
Practical basic assistance for OSS |
|
Viewing and understanding of different types of urinary catheters and collection bags.
Procedure for measuring vital parameters and related tools.
Procedure for measuring capillary glucose and related tools.
Knowledge of containers for collecting biological samples.
Viewing and understanding of collection bags for urostomies and enterostomies.
|
|
|
|
Artificial nutrition: definition and purpose.
Electrocardiogram: purpose of the investigation.
Perioperative assistance.
Preoperative phase: welcoming and preparation for surgical intervention in relation to internal protocols and type of intervention.
Postoperative phase: monitoring of vital parameters and pain, assessment of consciousness, evaluation of blood loss and diuresis, prevention of early and late complications
Simple dressings: definition and purpose.
Health emergency: hospital services (DEA), territorial services (AREU)
Intra and extra-hospital triage.
The single emergency number (NUE) and activation of basic and advanced rescues.
Emergency management in the department, equipped cart, defibrillator.
BLSD (basic life support and defibrillation): the necessary techniques to support vital parameters.
Airway obstruction: partial and total obstruction.
Traumatic injuries.
Stroke: recognition of signs with CSS and NIHSS evaluation scales
ALS: onset symptoms of the disease
|
|
|
Advanced practical assistance |
|
Performing simple dressings: materials and procedures
Collaboration with the nurse in positioning a nasogastric tube.
Viewing gastrostomy tubes and their location.
Placing electrodes for performing an electrocardiogram.
Airway clearance maneuvers (interscapular blows and Heimlich maneuver).
External chest compressions on the mannequin and artificial ventilation with Ambu bag and oropharyngeal cannula.
|
|
|
Dietetics and Food Hygiene |
|
|
|
|
|
Definition of Ethics, Morals and Bioethics
Ethical Committees and the National Bioethics Committee
The concept of health
Human and patient rights: Alma Ata Conference 1978; Ottawa Charter 1996
Global Health Declaration 1998
Universal Declaration of Human Rights
European Charter of Fundamental Rights
European Charter of Patient Rights
Professional Deontology and Ethics
The deontological code and analysis of the deontological codes of the nurse and doctor
Ethical principles
The process for making ethical choices
Problem solving
Informed consent
Professional secrecy
Containment
|
|
|
|
Briefs on pharmacology: definition of drug, active ingredient, excipients
Classification of drugs
Pharmacovigilance and drug adverse reactions
Principles to be respected before therapy is started
General principles to be respected before therapy is administered. The 6G rule
Collaboration of the OSS in helping with drug administration through inhalation (aerosol, puff, including oxygen therapy and anesthesia) oral, enteral (including the execution of micro-enemas and collaboration in enema practice) sublingual, topical, percutaneous, ear, eye drops, ointments, transdermal drugs
Help with oral, rectal, sublingual, percutaneous, inhalation (aerosol and puff) administration: advantages and disadvantages, different pharmaceutical forms, administration methods (environment, material, person, operator)
Oxygen therapy definition, general principles, devices, surveillance
Surveillance of intravenous infusion therapy (including blood transfusions)
Preservation of drugs, the leaflet, characteristics of pharmaceutical cabinets and pharmacy rooms
Procurement, preservation, control of drugs
Toxicology and poisoning notions
Experiments and therapeutic persistence
|
|
|
Environmental and domestic hygiene |
|
Definition of hygiene and health
Definition of primary, secondary and tertiary prevention.
Definition of microclimate: factors that influence and control methods of the microclimate (spoiling and pollution factors of the environment)
Definition of microbiology
Definition of infectious disease
Grief processing (Elisabeth Kubler Ross)
Personal protective equipment; use of gloves
Different types of hand washing
Concepts of sanitization, sanitization, disinfection and sterilization
Definition of disinfectant, antiseptic, detergent and methods for proper use and preservation of disinfectants
Phases of material preparation for sterilization and means
Classification of waste and medical waste
Hospital unit
Domestic accidents
Operator role in domestic accidents: the telephone number of the territorial Emergency/Urgency service and the behaviors to adopt
|
|
|
Environmental hygiene practice |
|
Remaking a free bed
Remaking an occupied bed (with patients with symptoms and medical-surgical problems)
Social and antiseptic hand washing
Arterial Blood Pressure Measurement
Heart Rate Measurement
|
|
|
|
Definition and purpose of hygiene.
The integumentary system and its functions: skin, mucous membranes, and skin appendages
Observing alterations in the characteristics of the skin: color, tension, hydration, sensory perception, local temperature, integrity.
-
Introduction to hygiene care as a care need.
-
Objectives of hygiene care and person assessment: age, individual needs, degree of autonomy.
The hygiene care cart: materials, aids, products.
-
The hygiene care environments: the ward room, bathroom and shower, assisted bathroom.
Partial hygiene care, descriptive procedures in various body regions.
Total hygiene care: bed bath, bath, shower, preoperative antiseptic hygiene.
-
Clothing and appearance care.
-
Dressing of people with special disabilities
Pressure injuries.
-
Prevention measures.
-
The terminal stage, assistance to the dying person.
-
Care of the body: hygiene care, removal of aids, dressing, respect for privacy.
|
|
|
Personal Hygiene Practice |
|
Hygiene interventions on various body regions: knowledge of procedures and materials and their use.
Hygiene of the bedridden person and change of bed linen.
Sequence of actions in total hygiene care.
Hygiene in the presence of medical devices (catheters, probes, cannulas).
|
|
|
|
Introduction and platform management
|
|
|
Legislation and Labor Law |
|
Art. 32 of the constitution;
L. 833/1978 National Health Service;
D.lgs. 502/1992 reform;
D.lgs. 229/1992 TER reform;
Health programming tools;
LEA;
Lombard socio-health service Maroni law;
Socio-health organization;
ASL-ATS-ASST-AO;
Walfare social state;
Third sector;
L.194/78 abortion;
L 180/78 involuntary hospitalization;
L 104/92 disabled persons;
L. 328/2000 community services;
Palliative care and pain management;
Labor Law
Notions, sources, and evolution of labor law;
Employment contracts;
Subordinate work;
Workplaces;
Performance and work;
Powers or obligations of the employer;
Compensation;
Fornero Law and Jobs Act;
Resolution of the employment contract, just cause and justified reason termination, protection and procedure regulation;
|
|
|
|
Profile of the OSS/ASA and the instituting resolution of the figure
The professional figure
The service network: access modalities to structures (how to request access, who to address)
Formal and informal service network
The caregiver
Administrative, organizational, and care services
The role of the municipality as a provider of social services
Vouchers and Coupons
PAI
PEI
Protected discharges
|
|
|
|
The history of psychology (brief mentions: structuralism, Gestalt psychology, psychoanalysis, behavior psychology, cognitivism, systemic)
Dynamic processes: need, motivation, emotion, affection
Empathy
Personality
Discrimination and prejudice
Communication and its aspects
The group and its needs
The dimensions of the group
The sense of belonging
The work group: activities, needs, goals, method, leadership
|
|
|
|
Rehabilitation
Anatomy and Physiology Overview
Kinesiology and Ergonomics
Immobilization Syndrome and its Consequences
Patient Assistance (nursing and handling)
Pathological Conditions of Greatest Interest
Respiration
|
|
|
|
Management of Different Types of Patients
|
|
|
|
Principles of Postural Reeducation
Exercises for the Prevention of Postural and Professional Disorders
Deeper Study of Previously Treated Pathologies
|
|
|
Practical Postural Prevention |
|
Self-Treatment and Prevention Techniques
|
|
|
|
Historical Legislation
Art. 2087 c.c.
Reference Law on Safety (D.Lgs. 81/2008)
Safety Subjects: worker, employer, manager, supervisor, RSPP, MC, RLS
The DVR
Periodic Meeting
Concepts of prevention, protection, risk and damage
Accident, occupational disease
Workplaces
Equipment
PPE and Collective Protection Devices
Safety Signage
Risks: biological, chemical, load handling, electrical, stress related
Emergency Management (fire and first aid)
Privacy
|
|
|
|
Comparison of the internship experiences during the course
Revision and in-depth study of the main subjects presented during the course
Guidelines for preparing the thesis
|
|
|
|
|
|
